Terms & Conditions

• • All deliveries will be made within 24-48 Hours for ironing, 72-96 hours from Laundry, 96-120 hours from dry cleaning on best effort basis.
  • Original bill or challan copy needs to be presented at the time of delivery of processed articles.
  • If original bill or challan is lost or could not be produced at the time of delivery, the delivery of processed article shall be made to the owner only after verifying his/her credential.
  • We would not take any responsibility for valuables/article/cash, etc. inadvertently kept in the articles which is mutilated or unrecoverable after processing.
  • Customers are requested to examine garments at the time of delivery.
  • We are not responsible for fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during process.
  • All articles are accepted at customers risk.
  • Every effort is made to deliver clothes on time, however due to certain unforeseen circumstances, if the delivery is delayed, we will keep you updated about the delivery times.
  • Please note that we will not be responsible if the garments are not collected within 15 days from the date of scheduled delivery.
  • We accept no liability for any loss or damage of the clothes arising due to fire, burglary etc. which are beyond our control or similar incidences.
  • In case, garments / home linen get damaged in the process, we may consider payments of the compensation, which will be limited to 10 times of the ironing charge in line with the “Guaranteed Cloth Protection Program.
  • We may use the images of your clothes for promotional purposes.
  • All disputes are subject to Delhi jurisdiction only.
  • Subscription packs once expired cannot be extended further without recharge of the same denomination.
  • Steam Masters Private Limited reserves the rights to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.

  Minimum billing Requirement for Free Pickup & Delivery

  ·       A minimum billing of ₹500 is required for pickups across all the covered territories.

  ·       This requirement applies regardless of whether the customer is on a subscription pack or not.

  Guaranteed Cloth Protection Program

  • Guaranteed Cloth Protection Program protects customers against any damage/loss during the processing of item.
  • Get up to 10 times of order value of item as a refund in case of any damage or loss of article. In case of refund, the item under dispute will be confiscated by the company.
  • Get free re-processing in case of processing quality issue.
  • As a promotional offer, this protection program is at zero cost for our customers. However, it is applicable only for the orders for which payment is made through the Steam Masters mobile app.
  • Order value of item refers to the processing cost for the item after discount as per the Steam Masters Invoice.
  • Customers are requested to examine garments at the time of delivery. All damages, loss or quality issue must be reported within 7 Days of delivery. Any complaints received after 7 days of delivery will be null and void and will not be covered under this program.
  • All disputes are subject to the jurisdiction of Courts in Delhi only.
  • For any queries, contact our customer care at +9199581 22062, Email: [email protected].

  Dry Clean @ Rs. 1 Offer (GK-4 Store, New Delhi)

  • ·       Offer is valid only at our GK-4, New Delhi Store.

    ·       Applicable only on First order.

    ·       Minimum order should be of 5 dry cleaning items.

    ·       Garment with lowest value will be offered at Rs 1.

    ·       Offer not applicable on Shoes.

    ·       For e.g. if customer order is for 1 shirt & 4 blankets then only the shirt will be offered at Rs 1. Blankets will be charged at normal rates.

    ·       Offer valid till 28^th Feb’26.